Epic Ambulatory Analyst

Description

Professional Duties

• Serve as the primary application owner for Epic Ambulatory clinical and operational workflows.
• Analyze cross-functional workflows in collaboration with physicians, nursing, operational teams, and end users to identify opportunities, evaluate alternatives, and implement process improvements.
• Translate operational requirements into Epic system design, configuration, and optimization.
• Configure, build, test, implement, and maintain Epic Ambulatory functionality in collaboration with Epic Garden Plot resources.
• Lead the workflow design sessions and recommend best-practice Epic solutions.
• Manage SmartTools governance, including SmartTexts, SmartPhrases, SmartLinks, SmartSets, order sets, preference lists, and documentation templates.
• Navigate application upgrades, releases, integrated testing, user acceptance testing (UAT), and go-live support.
• Develop training materials and provide end-user education for new functionality and workflow changes.
• Troubleshoot and resolve complex application issues and perform root cause analysis. Escalate and coordinate with Epic support teams as needed.
• Support Healthy Planet, HEDIS, Medicare Stars, risk adjustment, quality improvement, and population health initiatives.
• Work cross functionally with operational leadership to improve provider efficiency, documentation quality, and user satisfaction.
• Participate in governance committees, change management activities, and operational workgroups.
• Maintain system documentation, build specifications, workflow diagrams, and change records.
• Ensure compliance with HIPAA, CMS, NCQA, and organizational policies.

Qualifications

• Bachelor’s degree in information systems, healthcare informatics, nursing, healthcare administration, or related field. In lieu of degree 3 years of experience as an Epic Analyst required
• Epic Ambulatory Certification required.
• 3 years of experience in healthcare information systems is required. Experience supporting clinical workflows and experience with Epic Ambulatory, preferred
• Working Knowledge of common IT security-related regulations and/or standards. Familiarity with Healthy Planet, HEDIS, Medicare Advantage, quality reporting, and value-based care.
• Excellent verbal and written communication skills with strong attention to detail. Ability to think critically, solve complex problems, and manage multiple priorities in a fast-paced environment.
• Current California driver’s license and proof of insurance.

Physical Demands