Scheduler

Description

Professional Duties

• Contacts on an annual basis all members of DOHC provided members list for SOEC.
• Handles all incoming calls in a positive and helpful manner using appropriate telephone etiquette and customer service. Refers members as needed to other DOHC departments or programs.
• Assists in facilitating members needs by working directly with PCPs offices, SOEC and other providers as necessary or required.
• Assists with scheduling members for SOEC and pre-lab visits and specialty appointments.
• Assists members in completing all 5 Star Measures via PCP, SOEC or other providers.
• Will work with the DOHC ORS team to identify opportunities and determine priorities for specific efforts and initiatives.
• Will work interdepartmentally to ensure patient completion of scheduling or ORS Department this will include Labcorp and DAI scheduling of appointments.
• Accurately maintains and updates members information in EZCap and other programs as needed.
• Educates members on DOHC processes and programs.
• Makes up to 60 calls per day, with 40% success rate for scheduled appointments
• Mail appointment reminder letters within twenty-four hours of confirming member's appointment.
• Return messages within twenty-four hours of receipt.
• Perform other duties as assigned.
• Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience
• Let your patients, customers and co-workers know what they can expect from you and follow through
• Be an active listener (make eye contact, validate)
• Be accountable for your work
• Avoid gossip and negativity
• Offer to answer any additional questions that the person, patient or customer may have

Qualifications

• High School diploma or equivalent required.
• One year experience in a medical group or medical office setting, preferred.
• Experience with data entry.
• Must be neat, accurate and detail oriented.
• Good interpersonal communication skills.
• Must possess excellent writing and grammar skills.
• At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.

Physical Demands