PCC RN Nursing Manager

Description

Professional Duties

• Provide direct supervision to Nurse Case Managers, including hiring, onboarding, training, coaching, and conducting performance evaluations.
• Delivers day-to-day clinical guidance and serve as an escalation resource for complex or high-risk patient cases.
• Ensure case management practices align with established clinical protocols, quality standards, and applicable regulatory requirements.
• Oversee daily workflow, staffing allocation, and caseload distribution to ensure adequate coverage and operational efficiency.
• Monitor, analyze, and report on performance metrics, including patient outcomes, caseload distribution, productivity, and service utilization.
• Review documentation for accuracy, completeness, and compliance; provide timely feedback and corrective guidance as needed.
• Participate in leadership meetings and contribute to departmental planning, strategic initiatives, and goal development.
• Mentor and develop Nurse Case Managers to strengthen clinical expertise, organizational effectiveness, and communication skills.
• Foster a positive, engaged team culture that supports retention, professional growth, and career development.
• Serve as a liaison between Nurse Case Managers, providers, and administrative leadership to promote effective communication and collaboration.
• Partner with leadership to identify operational gaps, recommend process improvements, and support implementation of solutions.
• Contribute to quality improvement initiatives, audits, and compliance activities related to case management services.
• Support initiatives that enhance patient experience, improve care coordination, and drive positive clinical outcomes.
• Perform other duties as assigned.
• Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help
• Be accountable for your work
• Avoid gossip and negativity

Qualifications

• Current California Registered Nurse (RN) License required. Bachelor of Science in Nursing (BSN) preferred.
• 2 years of experience in case management required
• 3-5 years of outpatient clinical experience; prior leadership or supervisory experience preferred.
• Knowledge of outpatient care coordination and utilization management in a managed care setting.
• Strong leadership, coaching and team-building skills.
• BLS required within 60 days of hire.
• Detail oriented. Ability to reprioritize tasks in order to meet deadlines.
• Ability to effectively communicate with individuals within all levels of the organization including providers, patients and others.
• Demonstrates exceptional clinical judgment with strong analytical thinking and effective problem-solving skills.
• Strong proficiency in electronic health record (EHR) systems and clinical reporting platforms.
• Current California driver’s license and proof of insurance.
• At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.

Physical Demands