Social Services Case Manager III

Description

Professional Duties

• Assist with scheduling appointments, obtaining referrals, and filling out forms.
• Assist with end of life planning and Durable Power of Attorney (DPOA)/Physician Orders for Life-Sustaining Treatment (POLST), VA benefits coordination, and hospice and palliative care referrals as deemed necessary.
• Assist with various financial, community, and government applications and forms.
• Participate in the preparation, evaluation, and implementation of the plan of care to assure that the highest quality of social services is being offered to patients/families and that the goals of continuity and comprehensiveness of care are achieved.
• Interview patients to ascertain the nature of their problems and develop care plans with the patient and family, following up as needed.
• Inform direct supervisor of any issues that are outside scope of practice. This includes, but not limited to suicidal-homicidal Ideations, violent behaviors, threats of violence and fear for safety.
• Act as liaison between the member, their family, the IDCT, and any other appropriate parties in the DOHC system or community to assure that the necessary information is shared to facilitate well informed healthcare decisions and plan of care goal attainability, while protecting the member’s healthcare information.
• Connect patients with resources that may include outpatient or inpatient behavioral health, substance use for detox/rehab, or other resources because of inadequate support system, lack of appropriate resources or understanding of their medical benefits.
• Carry a caseload of moderate complexity and determine the needs of clients, develop and carry out care plan for assigned caseload, prepare and maintain case records.
• Perform treatment plan casework with a high degree of independence.
• Assist in developing and maintaining collaborative relationships with community medical/healthcare services and social services agencies.
• During engagement with members, address those criteria that ensure quality outcomes and completion of DPOA/POLST. These may include (but are not limited to): quality measures, preventative care, routine follow-up, and immunizations. These criteria may be met during PCP visits, annual wellness visits, optometry visits, and/or wellness fairs.
• Inform social services manager of any issues that are outside scope of practice or any issues arise.
• Identify and address the psychosocial needs of the member and/or family.
• Perform other duties as assigned.
• Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience
• Help others, offering to assist (Ask, how may I help you?)
• Be an active listener (make eye contact, validate)
• Be sensitive to factors that influence customers and co-worker’s situation including age, gender, culture, race and socioeconomic status. Be observant of others’ social cues (emotions) and respond appropriately
• Validate to ensure understanding
• Speak positively about your work, co-workers and Desert Oasis Healthcare and Family Hospice Care

Qualifications

• Bachelor’s degree in social sciences, human services, or a related healthcare field required. Master’s degree in a behavioral health, counseling, or human services discipline, including Social Work and related fields, preferred.
• 3 years of experience in social services and/or case management. Field experience, preferred.
• Basic knowledge of medical terminology, preferred.
• Ability to utilize computers and other electronic office equipment with intermediate – proficient level of expertise.
• Current California driver’s license and proof of auto insurance.
• At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.

Physical Demands