Unit Coordinator (Per Diem)

Description

Professional Duties

• Perform clerical work for the transfer of patients to the Hospital or Skilled Nursing Facilities in a consistent manner and according to established standards, policies and procedures.
• Expedite the disposition of referrals in a consistent and accurate manner.
• Facilitate Provider Orders accurately and in accordance with departmental policies, procedures, workflows and timeframes. Ensure that STAT orders are prioritized and processed in accordance with applicable timeframes.
• Facilitates and maintain the delivery of pertinent information to appropriate departments.
• Communicate pertinent information via the telephone an makes follow-up appointments with Primary Care Physician (PCP).
• Disassemble and distribute charts and clinical records in accordance with departmental policies, procedures, workflows and timeframes.
• Document and distribute all messages according to approved procedures.
• Input and maintain statistical data in order to generate required reports as requested by the Senior Leadership Group in a timely manner.
• Confirm accurate coding of charge tickets and charges.
• Facilitate the delivery of Emergency Logs to the Medical Director.
• Facilitate the delivery of EKGs to assigned Provider for review. Facilitate the delivery of X-ray and EKG discrepancy reports to Medical Management.
• Facilitate the delivery of copies of Durable Medical Equipment (DME) Waivers to Utilization Management.
• Faxes ICSN to Primary Care Providers.
• Fax x-ray and laboratory results to appropriate Providers.
• Perform other duties as assigned.
• Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience
• Introduce self and your role
• Be knowledgeable about your job so that you can serve others effectively
• Help others, offering to assist (Ask, how may I help you?)
• Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help
• Let your patients, customers and co-workers know what they can expect from you and follow through
• Be an active listener (make eye contact, validate)
• Assume a neutral position and suspend judgment of others
• Address customers as Mr., Mrs., or Ms. until invited to do otherwise. Never use terms of endearment such as hon, dear, sweetie, etc.
• Be accountable for your work
• Be sensitive to factors that influence customers and co-worker’s situation including age, gender, culture, race and socioeconomic status. Be observant of others’ social cues (emotions) and respond appropriately
• Speak clearly and use understandable language (avoid medical jargon or slang)
• Summarize key information and provide written materials whenever possible
• Validate to ensure understanding
• Use open-ended questions to engage
• Demonstrate appropriate body language and tone of voice
• Answer all phone calls with a salutation, introduction and offer to assist (Good afternoon, Desert Oasis Healthcare or Family Hospice Care, this is (your name), how may I help you?)
• Speak positively about your work, co-workers and Desert Oasis Healthcare and Family Hospice Care
• See the positive in situations and in others
• Avoid gossip and negativity
• Offer to answer any additional questions that the person, patient or customer may have
• Anticipate needs that will arise before your next meeting
• Inform patients and co-workers of how and when to contact you under normal circumstances (phone number, email, a help line, Immediate Care, etc.) or when unforeseen issues arise

Qualifications

• High School diploma or equivalent required.
• 2 years of recent healthcare experience in an acute or ambulatory care setting, preferred.
• Knowledge of medical terminology, preferred.
• Ability to utilize Microsoft Office applications (Word, Excel, Outlook, Power Point) and other computer software/applications.
• Ability to effectively communicate with individuals within all levels of the organization, patients, patient family members, providers, vendors and others.
• Excellent customer service and telephone etiquette skills.
• Able to work as part of a team.
• Current California driver's license and proof of automobile insurance coverage.

Physical Demands