Front Office Assistant

Rancho Physical Therapy | Temecula, CA

Posted Date 9/20/2022

Job Summary: 

The Front Office Assistant duties may include but are not limited to, greeting patients, answering phones, scheduling of patients, verifying insurance, chart preparation, collecting of co-pays and co-insurance under the general or direct supervision of the Director or the Front Office Manager.

Essential Duties and Responsibilities: 

  • Maintain a current understanding of the Company's business and policies
  • Ability to multi-task with an excellence in providing quality patient care 
  • Answer phone by identifying facility and your name 
  • Ability to screen calls and take messages unless the caller is returning a therapist's call or if the call is an emergency
  • Efficiently obtain and understand all benefits and limitations on insurance contracts
  • Determine if correct codes are provided so our contractual claims submission guidelines are followed
  • Determine proper documents needed for workers comp authorizations 
  • Obtain written authorization for all patients who require them
  • Determine and communicate with related parties copies of records 
  • Collection of patient responsible payments 
  • Communicate clearly and concisely with a respectful delivery 
  • Able to organize time and set priorities appropriately, demonstrating flexibility
  • Establish rapport and work harmoniously with patients, families, professionals, co-workers and the public
  • Ability to uphold decisions of supervising therapists and take direction from supervisory personnel
  • Assume responsibility in carrying out assigned tasks
  • Demonstrate integrity and discretion in all job-related matters

Education and Experience

High School Diploma or equivalent preferred. 


  • 401(k)
  • Dental insurance 
  • Employee assistance program 
  • Flexible spending account 
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


  • Customer service: 1 year (Required) 
  • Medical terminology: 1 year (Preferred) 
  • Computer skills: 1 year (Required) 
Salary15.00 Hour
Full Time | Part Time

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