It Specialist (Custspt)

Air National Guard Units | March AFB, CA

Posted Date 11/18/2022

This IT SPECIALIST (CUSTSPT) position, is located in the Operations Section of a Base Communications Unit, Mission Support Group, in an Air National Guard Wing, and is part of the CA 163 ATKW.


The primary purpose of the IT SPECIALIST (CUSTSPT), GS-2210-9/11, is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.

May make additional selections within 90 days of eligible(s) issuance.

General Experience: Possess experience, education or training that has provided a basic knowledge of data processing functions and general management principles to understand the stages required to automate a work process; Experience gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

IT SPECIALIST (CUSTSPT), GS-2210-09 (trainee): Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system; Experience planning the sequence of actions necessary to accomplish the assignment; Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

IT SPECIALIST (CUSTSPT), GS-2210-11: Must have at least 36 months experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; Experience that required adaptations of guidelines or precedents to meet the needs of the assignment; Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

TRAINEE POSITION: Applicants not meeting full qualifications for the GS-11 position indicated above may be considered for GS-09 trainee, if qualified. Statement-of-Difference of qualification requirements for each are indicated. If appointed as trainee, the selectee may be non-competitively promoted to GS-11 upon meeting full qualifications and recommendations of supervisor.

Your qualifications will be evaluated on the following competencies:
  • Customer Service
  • Hardware
  • Operating Systems
  • Problem Solving

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