Plumbing Install Manager

Employer DBA - Goettl Air Conditioning and Plumbing

Pay: $65k-$85k

• Assign installation jobs consistent with the Installer's skillset
• Coach installers daily on the Picture-Perfect installation/iAuditor process
• Verify and enforce installer's accurate utilization of required digital forms, pictures, paperwork and field software
• Ensure post installation happy calls for customer satifaction and perform quality assurance audits on work performed
• Train and provide support for all installers to ensure they meet or exceed their budgeted KPIs
• Provide ongoing performance reviews for all install team members
• Supervise installer to include coaching, scheduling, setting work priorities, training, evaluating performancee, and work standards

Job Requirements:

• 4-5 years of Plumbing Experience
• Understand drains, and basic plumbing
• Manage capacity and job resources
• Oversee all aspects of install coordination inluding confirmation calls, order accuracy, scheduling, permitting, inspections, warranty registration, and post call follow-up
• Effectively manage conflict resolution with clients to satisfactory conclusions 
• Review all job folders for accuracy
• Manage all credits for equipment that is returned
• Continuously upgrade the talent of the team and identify new recruits to bring to the organization