Customer Service Representative -Bilingual

Our client is looking for a bilingual Customer Service Representative for a temporary assignment.

DUTIES/RESPONSIBILITIES:

• Receives payments and fees from the public and/or other departments and processes payments at customer service locations; makes change as necessary and maintains cash drawer as appropriate; processes automatic customer account debits through electronic bank transfers; balances payments and posts transactions in the accounting system daily.

• Post information to departmental, fiscal or other records; collects and submits data for reports pertaining to assigned functions.

• Sets up new accounts or closes out terminated accounts; enters meter readings for monthly billing; notifies customers of excessive usage and initiates work orders to investigate for high consumption, potential leaks, or broken utility meters; calculates and processes billing adjustments due to leaks, penalty adjustments, or overestimating; enters new meters into utility inventory system, and performs other various customer account activities.

• Sends out late and final notices, collection notices, and performs necessary collections and delinquency processing.

• Performs a variety of routine to complex administrative and technical account support duties related to utility billing, citations, revenue, collections and other customer related payments, including posting, balancing, reconciling, and maintaining account and financial records according to established policies and procedures.

• Verifies, posts, and records a variety of financial transactions; prepares and maintains database, records, and a variety of periodic and special financial, accounting and statistical reports.

• Maintains a variety of ledgers, registers, and journals according to established account policies and procedures; reconciles transactions and data as directed; records changes and resolves differences; maintains the accuracy of accounting and financial records.

• Generates and assists in the preparation of monthly, quarterly, and year-end financial, summary and technical reports.

• Researches records within areas of responsibility to prepare and provide follow-up information to customer and staff inquiries.

• Performs general office support duties such as opening and routing mail and deliveries; preparing correspondence; filing and record keeping; and duplicating and distributing various written materials.

• Operates a variety of standard office equipment, including job-related computer hardware and software applications, copiers, postage meters, scanners, facsimile machines, and multi-line telephones; may operate other department-specific equipment.

• Assists customers, departments, and employees by providing answers and information regarding specific account information, discrepancies and/or general accounting procedures; researches issues regarding specific transactions; and updates related files and departments on action items.

• Performs other related duties as assigned.

Qualifications

Knowledge of: 

• Terminology and practices of financial and account document processing and record keeping, related to utility billing.

• Business arithmetic and basic financial and statistical techniques.

• Record-keeping principles and procedures.

• Standard office practices, methods, and computer equipment.

• Computer applications related to work, including word processing spreadsheet, customer billing software and cash handling.

• English usage, grammar, spelling, vocabulary, and punctuation.

• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and staff.

Ability to:

• Provide exceptional customer service including greeting customers, communicating with customer and resolving issues with unsatisfied customers.

• Respond to and effectively prioritize multiple phone calls and other requests for service.

• Interpret, apply, and explain policies and procedures.

• Compose correspondence and reports independently or from brief instructions.

• Make accurate arithmetic, financial, and statistical computations

• Establish and maintain a variety of filing, record-keeping, and tracking systems.

• Understand and follow oral and written instructions.

• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

• Operate and learn how to operate computer equipment and specialized software applications.

• Use English effectively to communicate in person, over the telephone, and in writing.

• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Full-time

Pay = $26/hr